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Germany
http://www.xoro.de

France

http://france.xoro.com

Czech Republic
http://www.ycnega.cz

Russia and CIS countries
http://www.xoro.ru

Slovenia
http://www.xoro.si  or  http://izishop.net

Poland
http://www.ixpert.pl

United Kingdom
http://www.augustint.com

Israel
http://www.xoro-israel.co.il

If you have a defective device and you would like to make use of our Service Department for warranty reasons, please be aware of some "rules" that will make the warranty claim easier and more effective for you and us.

If you're from Eastern Europe, Switzerland or from abroad, please contact first your local distributor. He will know how to proceed and which service department to contact best.

For Slovenia:
IZID d.o.o.  Distribution
Cesta v Gorice 36
SI-1000  Ljubljana
+386 1 2428 342, 

For Czech Republic:
Ycnega technologies s.r.o.
Pražákova 51
 CZ-61900 Brno
+420 543 214 990 

For Poland:
IXPERT Sp.z.o.o.
ul. Wrocławska 53-59
PL-62800 Kalisz
+48 062 753 36 00
  
For Israel:
JJET Electronics LTD
Haroshet Str. 48-D
IL-21653 Karmiel
+972-4-9080692

For United Kingdom:
August International Ltd
Newton Hall
CB2 5PE Cambridge
+8708 503525 

For Latvia, Lithuania + Estonia:
UAB "MAS Elektronik"
Raudondvario av.101
Kaunas LT-47184
Lithuania
Tel.: +370 37 353727, +370 656 68953 


For Sweden:
TELETON Magnetics AB
Systratorpsvägen 14
SE-35246 Växjö
+46 470 455 50 

For Switzerland:
Rotronic AG
Grindelstrasse 6
CH-8303 Bassersdorf
+41-448381111
  
For Serbia & Croatia:
ADAMART d.o.o.
Doze Djerdja 25
24000 Subotica
+381 24 603 630
  

All other customers please adhere to that advice as well. However, you can also send your defective device directly to Germany. In order to do so, visit first our homepage www.xoro.de, where you fill in the request form for a so-called RMA number. The fields marked with an asterisk have to be filled in. Don't forget the serial number of your device and which product it is and the description of the malfunction as precise as possible. Do send it to the given address below.

Please be aware that we don't pay for your post & package nor for customs. If there's a need for a customs declaration, it is adamantly that you make a note of your device being defective and that it will be returned to you after being repaired.

If you send your device, please make sure it is safely packaged in order to avoid any damage in transit, which may lead to a loss of your warranty claim.

Note on formats and blanks

Due to the large variety of formats, blanks of different manufacturers and programs we cannot assure complete compatibility to all of your burned blanks.

Liability for sent in accessories

We would like to point out that we do not assume liability for unsolicited sent accessories.