• I can’t use the karaoke function? Why?
• How do I connect a computer monitor by VGA with my player?
• What’s the difference between HSD 400plus and HSD 311?
• Do I get subtitles in DivX movies and if yes, what formats?
• I just get a black/white screen. Why?
• How do I switch from 16:9 to 4:3?
• I have connected a sound system and get no sound. What do I do wrong?
• How can I read the actual firmware of my player?
• Where do I find software updates for the player?
• How many characters are shown for MP3?
• How quickly can the player wind?
• Is the player macrovision-off and code-free?
• The movie runs asynchronously. Is the player defective?
• I get sound but no screen. Have I a defective player?
• Does the player replay Kodak CDs?
• Does the player replay burned DVDs and if yes, what formats?
• How do I activate progressive scan for the HSD 400plus?
• My player doesn’t replay burned CDs. What’s the reason for this?

If you couldn't find answer to you question, please send you question to
MAS Support Team.

• I can’t use the karaoke function? Why?
  
  
Please see that the microphone is plugged into the right socket. Further check if your microphone is “on”. The player needs an original karaoke CD or DVD.
• How do I connect a computer monitor by VGA with my player?
  
  
Please connect the monitor with the player over the VGA output. Then you press the NTSC/PAL key on your remote control. Please set your DVD Player to VGA within the setup menu or use the i/p button on the front of the DVD Player.
• What’s the difference between HSD 400plus and HSD 311?
  
  
The HSD 311 don’t have a karaoke function and a VGA output. Apart from that their design is different.
• Do I get subtitles in DivX movies and if yes, what formats?
  
  
The HSD 400plus is able to read .sub, .srt and .smi sub titles. They have to carry the same name as the divX movie. To activate them press the angle key on the remote control when you’re in the smart navi menu of the setup menu. After the start of the movie you can activate or deactivate the subtitles by pressing the “subtitles” on your remote control.
• I just get a black/white screen. Why?
  
  
Probably the player is set for NTSC or Automatic. Enter the setup menu and switch to
PAL or press the PAL/NTSC key on your remote control.
• How do I switch from 16:9 to 4:3?
  
  
Please enter the setup menu and select the sub menue “Preferences”. There you adjust the player in the menu “TV Typ” to “wide” for 16:9 and “normal” for 4:3.
• I have connected a sound system and get no sound. What do I do wrong?
  
  

You have two options to connect the sound system:

5.1. analogue connection: “Downmix” needs to be “off”

optical or coaxial connection: “Downmix” needs to be “off” and SPDIF on “ PCM” or “RAW” accordingly to your sound system.

If you still don’t get a sound, please make sure that all speakers are “on”. You will find the options in the speakers setup.

• How can I read the actual firmware of my player?
  
  
Open the tray and press the keys 1-2-3 on your remote control.
• Where do I find software updates for the player?
  
  
You will find updates at http://www.xoro.de/service/download.htm . The Zip data file has to be unpacked (e.g. with WinZIP). Within the file is a readme .txt file that will give you information on how to install the update.
• How many characters are shown for MP3?
  
  
Up to 11 characters are shown.
• How quickly can the player wind?
  
  
SVCDs, VCDs and Audio CDs can be winded up to 4 times, for DVDs up to 8 times
• Is the player macrovision-off and code-free?
  
  

The player is codefree and doesn’t need a special code to be programmed by the user. The HSD 400pro is not macrovision –off and can’t be unlocked.

• The movie runs asynchronously. Is the player defective?
  
  
If this problem occurs with burned CDs, please check the bitrate and the speed you’ve used (ref. question 1). If it happens with original DVDs look for scratches or dirt on the medium. Probably it’s because of this. If this all is not the case, please contact our Support. The player might be defective.
• I get sound but no screen. Have I a defective player?
  
  
Press the “i/p” key on the display next to the drive. You switch between different screen modifications with this key. Press until you get a clear screen.
• Does the player replay Kodak CDs?
  
  
The player replays the CD, if the CD contains jpeg files. All other picture formats won’t be replayed.
• Does the player replay burned DVDs and if yes, what formats?
  
  
Formats we tested (-R/RW and +R/RW) were replayed. However, we cannot guarantee that all burned DVDs will be replayed.
• How do I activate progressive scan for the HSD 400plus?
  
  
Progressive Scan has its output by VGA. If you have a TV or projector that is able to show progressive scan press the “i/p” key next to the player’s display.
• My player doesn’t replay burned CDs. What’s the reason for this?
  
  
Check closely how you burned or encoded the formats. It’s important that the video bit rate for VCDs is approx. 1400 and for SVCDs is 2400. Don’t burn faster than 8 times, for SVCDs we recommend the slowest speed possible, otherwise you might experience synchronisation problems. If your .avi file isn’t replayed, check the video format. The player supports DivX and Xvid. Also check the audio format. WMA, AC3 and MP3 (Frauenhofer or Lame) is supported. For the video bit rate you should not go below 200 kb/s and for the audio bit rate not below 128 kb/s.